Job Profile

Customer Care Executive
  • Excellent communication skills in English
  • Flexible to work in US shifts
  • To handle the inquiries of the customers
Associate-Lead Generation
  • Flexible to work in a 24X5 environment
  • To handle the inquiries of the customers
  • Maintain and grow the database of prospects and contacts
  • To identify the portfolio and requirement of the prospective customers
  • Attend Process/quality training, lectures, and presentations as required
  • Prepare reports on a regular basis (Daily, weekly, monthly and quarterly)
  • Actively profile all customers and use effective methodologies to promote our products or services
  • Effective lead generation skills and having strong knowledge of using diverse ways to generate new leads
  • Build and maintain an accurate customer/prospect database by profiling and capturing relevant customer/prospect information
  • Working from customer lists and/or database, make outbound follow-up calls to client's existing customers or prospects to qualify leads and sell products and service contracts
Senior Associate-Lead Generation
  • To identify the portfolio and requirement of the prospective customers
  • Attend Process/quality training, lectures, and presentations as required
  • Flexible to work in a 24X5 environment
  • To handle the inquiries of the customers
  • Maintain and grow the database of prospects and contacts
  • Prepare reports on a regular basis (Daily, weekly, monthly and quarterly)
  • Actively profile all customers and use effective methodologies to promote our products or services
  • Effective lead generation skills and having strong knowledge of using diverse ways to generate new leads
  • Build and maintain an accurate customer/prospect database by profiling and capturing relevant customer/prospect information
  • Working from customer lists and/or database, make outbound follow-up calls to client's existing customers or prospects to qualify leads and sell products and service contracts

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